ISO 9001:2000 KWB – The darker version

I went to Kwb early morning……sickening to learn this fact from an organisation which has ISO 9001:2000
Billing section: You have no outstanding amount, sir.
Enforcement Section: we received debit note from EDP for RM 15.02 for transaction early last year. You pay this bill first and if later they found the RM 15.02 they will put into the account for you. I will not charge you reconnection fee for this. Go to that block and pay, then bring this receipt back here afterward.
EDP section, We confirm that the transaction has been made successfully but we did not received confirmation from account that the money is in.

I think they have failed the first criteria in ISO 9001:2000. May be someone from Sirim can look into this matter.

2 responses to “ISO 9001:2000 KWB – The darker version”

  1. Dude, calling Sirim would not do much. You need to write a formal complaint on what happened. This ISO 9000 works strangely as its just used to check the flaws in the work processes. Your complaint will be recorded and brought up in the Management Meeting and the KWB will try to rectify the problem so that they won’t cut you off again. Only after you have submitted that complaint letter, and if they don’t respond or work on it, or they cut you off again, then it would be appropriate to file a complaint to their ISO Auditors 🙂 it means the ISO 9000 System they are applying is a failure as it fails to respond to customer complaints.

  2. They have ISO9000 on affirmed work procedures, They have also ISO9001:2000 on Internal Process Standard (IPS). On my case, their IPS does not comply to the clause under the context of 2000.1 and 2000.18 as these chapter supposed to be levied on the “complete” and “Customer Oriented” It could be their implementation to ignore such documents but that itself has void the compliance to the article 2000. I hope they don’t claim 14001 soon if they do so, They might have void their pre-requisite for article 2000 under ISO9001, ISO9000,ISO9002 and ISO 14001 altogether. I have not toucch on the ISO thing since 1998 but I can still remember the fundemental of these and the least, the pre-requisite.