Credit Card Cloned.

My credit card from one bank has been cloned recently. All transaction is pointing to Air-Asia. I’ve requested Citibank to block my card this morning yet they did not do so until more transactions been carried out which triggered a fraud warning in their system.

Anyway, the telebanker I spoked with this morning ought to be responsible for some of the transaction because I have explicitly mentioned that I want the card stopped, yet she didn’t carry out the instruction given.