News from TVBS Asia on MAS “Quality of Service”.

Posted by Pierce in BolehLand | Comments Off on News from TVBS Asia on MAS “Quality of Service”.

Translated article:
Delayed MAS flight – 11 hours, 37 Discontented Tourists

 馬航延誤11小時 37旅客機場怒罵

37名台灣旅客,原本一號上午要搭機馬來西亞外島,飛到吉隆坡轉機回台灣,結果卻等了一整天,直到晚上9點才搭上飛機,旅客抱怨,11個小時,有人發燒身體不舒服,馬來西亞航空公司都不聞不問,讓他們覺得不被遵重,回到高雄小港機場時,滿肚子火。

(37 Taiwanese tourists supposedly taking a flight from a Malaysian Resort Island back to Taiwan transit via Kuala Lumpur on 1 Jan Morning has waited for a whole day and only get to depart at 9 pm, feeling discontented for the 11 hours of waiting, some ill. Malaysian Airline officer was not there to take care of them and has disrespected them. They were furious upon disembarking at Kaohsiung airport.)


37名旅客,一回到台灣,立刻對著馬來西亞航空公司人員抱怨。旅客:「連喝的水我們都要自己付費,如果在台灣,會有這種情況發生嗎?」

(The 37 tourists has complain to the officer of MAS in Taiwan saying: “They didn’t even provide us with drinking water. We had to fork out our own money to buy. This sort of things have never happen in Taiwan”)
才剛渡完假回國,這些旅客怎麼也高興不起來,因為他們原本1日晚上10點,要在馬來西亞外島丁加奴,搭機飛到首都吉隆坡,再轉機回台灣,沒想到,飛機疑似機械故障,害他們整整等了11個小時,讓他更氣的是,馬來西亞航空公司,居然對他們不聞不問。

(Right out of their vacations, these tourists are now discontented. They wre supposed to fly in from a Resort town in Terengganu to the Capital – Kuala Lumpur for a transit back to Taiwan. The plane has a mechanical problem and this has caused them to wait for 11 hours. Adding fume to the situation was that MAS ons site pay no attention to their predicament.)
旅客:「我可以強調有50個最好理由,歡迎來到馬來西亞,可是,我有一個理由,我想我永遠都不可能,再到馬來西亞,因為我沒有受到遵重。」

(Tourist: I can give more than 50 reasons of the welcoming to Malaysia, However, now for only this one reason, I will never visit Malaysia again because I was not respected here.)

旅客:「遊遍世界各國,沒遇過這種事,我出國十幾趟。」

(Tourist: I have travel abroad more than 10 times and visited many countries but has not once met with this kind of situation)

旅客:「沒水沒食物給我們吃,(馬航)都沒問一句話,一直騙我們,在那等11小時耶。」

(Tourist: No water, No Food for us. (MAS) didn’t even ask us anything, kept deceiving us to wait for 11 hours.)

記者:「妳現在還在發燒?」旅客:「對。」記者:「他們有沒有協助妳?」旅客:「都沒有。」

(Reporter: Are you having a fever?
Tourist: Yes.
Reporter: Did they assist you in any way?
Tourist: No, no help at all)
旅客抱怨,身體發燒航空公司都不理他們,有人一下飛機,就趕著去看醫生,馬來西亞航空公司經理,坦承有疏失,準備禮盒向旅客道歉,但旅客無法接受,一盒都沒收,航空公司表示,一個禮拜內,會給旅客一個滿意的答覆。

(These tourists has been displeased, some with fever but was not aided by the airlines officer, some went to see doctor right after they disembarked. MAS manager has admitted of this shortcoming and prepared some perks for the tourists, however, none of the tourist can accept the situation or the perks. MAS official has indicated that they will give a satisfactory explanation within a week)

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