1malaysia call center. Beef or cow?

Posted by Pierce in BolehLand | Tagged , , , , , | 2 Comments

I was trying to call a federal government department to ask about some taxing question, it seems that all federal gov incoming line is now routed to 1malaysia call center.

I think the IT infrastructure they are using are inadequately designed whereby all calls (VOIP) was sent to a room of sort and there are plenty of untrained staff (including team leader) who has zero customer service skill.

Most of them could not converse in English properly. Their reply are like kindergarten kids talking to adults. The grammar was in BM with words constructs in the English language.

As mentioned earlier, I was trying to call one department, but I have to make 6 phone calls just to get through. Call that has been transferred to the department was sent to the wrong officer.

If they don’t improve their customer service skill, this call center is going to be political agenda come next general election.

The makan scene in Kuching

Posted by Pierce in Demographic Mentality | Tagged , , , | 2 Comments

I have met a lot of food operator since I have step back into the food scene in 2010. What I’ve seen can be categorically arranged into a few behavioral group. I’m not gonna touch on the good ones as they have earned our commendations and appreciations. What i’m going to touch which is in relations to some of the posting here last couple of weeks.

Change keeper – I came about knowing some of the stalls here in Kuching, when you pay them with larger nots, it will take a donkey-year for them to come back with it.

Price shocker – These are those who shock you with the price tag, especially those who conveniently forgotten to ask for price when order. E. g. Ordered bake prawn for a table of 10 and came a plate of baked udang galah at a price tag of RM 420 for that dish.

Order changer – These are the ones who change your order to a “pimp-up” meal. E. g. When you order “kolomee satu” and was served “Kolomee special” instead, or when you order “sugar cane – biasa” and comes “sugar cane besar”

Sendiwara type – These are the one who likes to play acting. E. g. When you walked in, he took your orders and 1 hours later, come back and say “tauke, sorry, habis liaw”

Stingy type – e. g. one lump of kolomee from the supplier is weighing in at 170-180g. Some will halved them and make into two. Also the char sio on the kolomee, set the thickness aside, some put 3 pieces, some 4, some accidentally put 5 and then remove one or two. Another must add example, if you buy bbq chicken, insist that you want to potong them yourself. Twice i have paid for the whole bird and when I’ve reached home, only to find half a bird.

Cuckoo type – no need much explanation. E. g. Look for the long long threads in this group to find out who are they. One of their trades is that they have the “boh jin su” attitude and when food critics complains, instead of sorry, they will come up with their explanations after explanations i. Multitudes of lingo, terms and expressions they played. They forgot that the tongue that is going to taste their food is their, but those of their customers.

I do know that with the turn of our economy been not economical any more, a lot of the food operator have to reduced the material and ingredient used in food or hike the price. Most people wouldn’t mind paying more only if the food is good. So my take is that we need to push the demands up do that the volume speaks profit for the to justify the discount rendered in price and not otherwise which the discount will ride with the food.

Happy Makan and enjoy the iftar later.

Sarawak Blackout – A cascading failure.

Posted by Pierce in Living | 15 Comments

The whole state of Sarawak plunges into a state of total darkness yesterday. On first instance, we could see activity on Social Media asking if there is a major power failure or not. This follows by scattered info in when the power will come back and at the 3rd hour, some cursing and ranting has go one on Social Media. By midnight, all the fingerpointings starts.

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Male Prostitute Saga

Posted by Pierce in Murmuring | 1 Comment

There is this guy who stays around where I do my daily physio. He being a gentleman, always friendly to the people around the area. What came as a shocker today is that I saw a well known woman (someone with a title) in town sitting at coffee shop early in the morning.

There these two sitting having ciggies and after a while, some office boy came to the lady and handed over some cash and documents to the woman.

The woman took a few pieces of RM 50s and give it to the guy, saying “你昨晚做的很好, 能耐到那么就才射, 我给你弄到要爆炸了! 下星期再来.”

Gosh!

I failed my Epidemiology

Posted by Pierce in Academics | Tagged , , , | Comments Off on I failed my Epidemiology

Harvard is hard!

I would love to try it again, but as of now, I will focus on other subject before coming back to Public Health subject. I was 1 answer short from getting a pass. Oh! BTW, a pass in Harvard is at 85%, not like our MOHE… what? 40%?

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